Data Deletion Instructions

1. What this page is for

Rakita (operated by NOMRA L.LC-FZ, Meydan - Free Zone, Dubai, United Arab Emirates) lets you sign in with third-party providers including Facebook and Google. If you used one of those providers — or signed up directly — and want us to delete the personal data we hold about you, follow the steps below.

2. What gets deleted

• Your account record (email, display name, password hash, any registered passkeys).
• OAuth identifiers and tokens received from sign-in providers (Facebook, Google).
• Chat messages you sent to or received from virtual assistants, and documents you uploaded.
• Connector data linked to your account (Slack, WhatsApp, Telegram, Deksis, Trendyol identifiers and tokens).

Some records may be retained where the law requires it (for example, billing and tax records). Encrypted backup snapshots may persist for up to 30 days after the live data is deleted, after which they are overwritten.

3. How to request deletion

Email [email protected] from the address registered on your account, with the subject “Data deletion request”. Include:

• the email address (or Facebook / Google email) on the account;
• the organization or workspace name, if you remember it;
• confirmation that you want your account and associated data deleted.

We will verify the request comes from the account owner before acting on it, and we'll confirm by email once deletion is complete. We respond within 30 days.

4. Removing the Rakita app from Facebook

You can also revoke Rakita's access to your Facebook profile directly from Facebook, which stops any further data flow from Facebook to us:

1. Open Facebook → Settings → Apps and Websites.
2. Find Rakita in the list of active apps.
3. Click Remove.

Removing the app from Facebook does not delete the data already held by Rakita — for that, email us as described above.

5. Removing access from Google

To revoke Rakita's access to your Google account, visit Google Account → Third-party apps with account access, select Rakita, and click Remove Access. Then email us to delete the data we already hold.

6. Questions

For anything else about data deletion, retention, or your rights under the UAE PDPL or the EU GDPR, write to [email protected]. Our full Privacy Policy covers the broader picture.