Terms of Service

1. Acceptance

By creating an account or using the Rakita platform (“the Service”), operated by NOMRA L.LC-FZ(a free-zone company registered at Meydan - Free Zone, The Meydan Hotel, Dubai, United Arab Emirates), you agree to these Terms of Service. If you don't agree, don't use the Service.

2. Your account

• Accounts are created by an organization administrator. You are responsible for keeping your credentials confidential and for activity performed under your account.
• You must provide accurate information and notify us if your account is compromised.
• We may suspend or terminate accounts that violate these Terms, applicable law, or that pose a security risk to the Service.

3. Acceptable use

You agree not to use the Service to:

• break the law, infringe intellectual property, or harm others;
• upload malware, attempt to gain unauthorized access, or circumvent rate limits;
• send spam or unsolicited communications through connected channels (Slack, WhatsApp, Telegram, email);
• generate content that is illegal, deceptive, or designed to harass or defraud;
• reverse-engineer or scrape the Service.

4. Your content

You retain ownership of documents you upload, prompts you write, and conversations you produce through the Service (“Your Content”). You grant us a limited licence to host, process, and display Your Content solely to operate the Service for you. We do not use Your Content to train AI models.

You are responsible for having the rights to upload Your Content and for the lawfulness of any content you publish through connected channels.

5. AI-generated output

The Service uses third-party large language models to generate responses. Output may be inaccurate, incomplete, or biased. Do not rely on AI output for legal, medical, financial, or safety-critical decisions. You are responsible for reviewing and verifying any output before acting on or publishing it.

6. Third-party services

The Service integrates with third parties (Slack, WhatsApp, Telegram, Google, Facebook, Deksis, Trendyol, AWS, Resend, Anthropic / OpenRouter, Voyage AI, OpenAI). Your use of those integrations is also subject to the third party's terms. We are not responsible for their availability or behaviour.

7. Fees

If your plan includes paid features, fees are billed in advance in the currency stated on your invoice. Taxes (where applicable) are added at checkout. All fees are non-refundable except where required by law. Unpaid invoices may result in suspension after written notice and, after a further 30 days, in termination of your account.

8. Termination

You may stop using the Service at any time. We may terminate or suspend access for breach of these Terms, non-payment, or where required by law. On termination, we will delete or anonymise your data per the retention policy in our Privacy Policy.

9. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non- infringement.

10. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) USD 1,000. We are not liable for indirect, incidental, consequential, special, or punitive damages.

11. Governing law

These Terms are governed by the laws of the United Arab Emirates and, to the extent applicable to NOMRA L.LC-FZ as a Meydan Free-Zone entity, the regulations of the Meydan Free Zone, in each case without regard to conflict-of-laws principles. Disputes are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

12. Changes

We may revise these Terms. We will post the revised version with an updated “Last updated” date. Continued use of the Service after the change constitutes acceptance.

13. Contact

Questions about these Terms? Email [email protected].